Pout — Support

Help, answers, and how to get in touch.

The fastest way to reach us:

✉️ contact@kratzerco.app

We usually reply within a couple of business days. Please include your iPhone model and iOS version so we can help faster.

Getting started

What is Pout?

Pout is "Inbox Zero for your photo library." It sits on top of Apple Photos and shows you every photo and video that hasn't been added to one of your albums yet, so you can quickly file them away.

How do I start organising?

Open Pout and grant Photo Library access when prompted. Head to the Unsorted tab, tap a photo, then tap an album to file it. As soon as a photo is added to an album it leaves your Unsorted inbox.

Does Pout move or copy my photos?

No. Pout never copies, moves, uploads or duplicates your media. Adding a photo to an album creates a reference inside Apple Photos — exactly the same as doing it in the Photos app.

Common questions

Why don't I see my Apple albums like Recents or Screenshots?

Pout only counts albums you personally created. Apple's automatic collections (Recents, Screenshots, Selfies, Favourites, Hidden, Recently Deleted, media-type albums, etc.) are intentionally ignored, so "Unsorted" reflects photos you haven't filed yourself.

I filed a photo into the wrong album. Can I undo it?

Yes. After sorting a photo, an Undo option appears so you can reverse the last action if you tapped the wrong album.

What happens when I delete a photo in Pout?

It goes to your Apple Photos Recently Deleted album, just like deleting in the Photos app, and can be recovered there within Apple's normal window.

Do videos work?

Yes. You can filter by photos, videos or all, and play videos directly inside Pout.

How do I revoke photo access?

Go to Settings → Privacy & Security → Photos → Pout on your iPhone. Note that Pout needs full library access to accurately detect which photos are unsorted.

Is my data private?

Completely. Pout has no account, no servers and no cloud. Nothing is uploaded or tracked. See our Privacy Policy for details.

Troubleshooting

Related pages